HOURS
OF OPERATION - Monday through Friday 8 AM to
5 PM EST. After
normal business hours, please leave your name, contact
telephone number, and a brief message on our voice
mail system. We will return your call on the next
business day.
HAVE A QUESTION? - Our sales representatives
will be glad to assist you with product information,
price quotes, and time of delivery. Call or e-mail
us.
Toll free: 888-797-2200 or sales@pokerchipsonline.com
HOW TO ORDER - Our sales representatives
will be glad to assist you in placing an order. You
may also use our secure shopping cart or by e-mail.
When placing an order by e-mail, never include your
credit card information. Credit card information
should be given over the phone or by FAX, but never
in an e-mail.
| North America |
Others |
Fax |
E-mail |
| 888-797-2200 |
207-797-0727 |
207-878-6601 |
sales@pokerchipsonline.com |
SHIPPING INFORMATION - We ship by UPS, FEDEX,
and USPS. We
insure all packages against damage and or loss. The
cost of shipping depends upon four factors: (1) the
value of the package (2) the destination (3) the
method of delivery (4) the weight of the package.
BACK ORDERS - We
regularly stock every item we carry. Although every
attempt is made to maintain adequate inventory
of each product, occasionally we may run out of
a certain item. In this event, we will give you
the date our supplier expects the item to reach
us. We will then offer you the following choices:
canceling the out-of-stock item from your order,
authorizing us to send you a partial order, or
holding up your order until we receive the item
in question. If you choose the partial shipment
option, we will send the missing item to you at
no additional freight charge.
RETURNS
FOR DAMAGE OR DEFECT - Poker Chips Online
makes every effort to secure all packages, but
sometimes merchandise can be damaged during shipping.
Merchandise damaged during shipping or found
to be defective upon delivery should be reported
to us within 24 hours of receipt. Contact us
during normal business hours; we will arrange
pickup, return and replacement. Please
remember to call us for return authorization
before returning any merchandise. Our toll free
number is 888-797-2200. If you have any questions
about our return policy, please call or e-mail
us.
OTHER
RETURNS - If for any reason you dislike a
product you have purchased, and we are not able
to satisfy you, the item may be return within
14 days of receipt. Remember to call for authorization
first. Your purchase price will be promptly returned
less the cost of shipping.
All
returns are to be made to the following address:
Poker Chips OnLine
380 Warren Ave.
Portland, Maine 04103
| PRIVACY
POLICY - We will sometimes
use the non-personal information that we
collect to improve the design and content
of our site. We may also employ this information
to analyze site usage as well as to offer
you products. |
| We
may disclose personally identifiable information
in response to legal process such as a court
order or a subpoena. We also may disclose such
information in response to law enforcement
agency requests. |
| We
will use the information you provide about
others to send them gifts from you. From
time to time, we may also
use this information to offer our products
to them. |
| Any
information we receive from you will be for
internal use only. We will not sell or share
this data with any
other organization. |
| Cookies |
| To
enhance your experience with our sites, many
of our web pages use "cookies." Cookies
are text files we place in your computer's
browser to store your preferences. Cookies,
by themselves, do not tell us your e-mail address
or other personally identifiable information
unless you choose to provide this information
to us by, for example, registering at one of
our sites. However, once you choose to furnish
the site with personally identifiable information,
this information may be linked to the data
stored in the cookie. |
| We
use cookies to understand site usage and to
improve the content and offerings on our sites.
For example, we may use cookies to personalize
your experience at our web pages (e.g., to
recognize you by name when you return to our
site), save your password in password-protected
areas, and enable you to use shopping carts
on our sites. We also may use cookies to offer
you products, programs, or services. |
| Commitment
to Security |
| We
have put in place appropriate safeguards to
help prevent unauthorized access to the information
we collect online. |
| How
to Contact Us |
| If
you have any questions or concerns about Poker
Chips Online privacy policy than please contact
us at sales@pokerchipsonline.com |
|
